Brittany Peters, CPhT
Founder • Healthcare Advocate • Speaker
Where healthcare experience meets patient insight
Healthcare doesn’t end when the appointment does.
Zegacy Consulting helps patients, providers, healthcare organizations, and innovators create better experiences beyond the exam room.
Patient Advocacy • Healthcare Navigation • Care Coordination • Public Speaking
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“Diagnosis is the starting line—not the finish line. Care shouldn’t stop at the diagnosis.”
NAVIGATE. ADVOCATE. EMPOWER.
About Brittany
Experience on both sides of the healthcare system.
Brittany Peters, CPhT, brings nearly two decades of experience in pharmacy operations, specialty medications, prior authorizations, reimbursement support, and patient access.
After being diagnosed with MuSK myasthenia gravis in 2022, healthcare became deeply personal. Today, she brings together professional expertise and lived experience to help healthcare teams understand what patients need after they leave the exam room.
18+
Years in healthcare
CPhT
Medication access professional
2 Sides
Professional and patient perspective
The Zegacy Care Pathway™
What if every diagnosis came with a roadmap — not just a prescription?
Diagnosis is the starting line. Patients still need a path forward. The Zegacy Care Pathway is a developing framework designed to bridge the gap between receiving a diagnosis and learning how to live with it.
Designed for Providers. Powered by Patient Insight.
01
Listen
A patient-reported assessment captures priorities, concerns, barriers, and real-life needs.
02
Understand
AI-assisted insights organize the patient’s own information for a more focused care conversation.
03
Connect
The right needs reach the right people across the care team and support network.
04
Move Forward
A personalized roadmap clarifies what happens now, what comes next, and who can help.
Healthcare Consulting
Practical expertise. Patient-centered perspective.
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Medication Access & Prior Authorization
Workflow review and strategic support to reduce avoidable barriers between prescriptions and treatment.
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Revenue Cycle & A/R Support
Operational insight focused on unresolved accounts, reimbursement barriers, and process improvement.
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Patient Advocacy Programs
Design and refinement of programs that respond to what patients face beyond clinical care.
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Patient Journey & Workflow
Mapping the handoffs, gaps, and moments that shape a patient’s experience from diagnosis forward.
Speaking & Storytelling
A voice shaped by expertise — and lived experience.
Brittany speaks to healthcare audiences about what changes when the professional becomes the patient, and how organizations can respond with greater clarity, empathy, and action.
Featured keynote
From Pharmacy Professional to Patient Advocate: Lessons From Both Sides of the Healthcare System
Every Diagnosis Deserves a Roadmap
The Two-Sided Prescription™
What Patients Wish Providers Knew
Designing the Future of Patient-Centered Care
Rare Disease, Access & Patient–Provider Partnership
Featured Work & Perspective
Advocacy grounded in action.
Published story
MG in My Everyday Life
A candid look at the reality of living, parenting, and advocating with myasthenia gravis.
Patient voice
Industry & Community Panels
Bringing patient insight into conversations with advocates, healthcare leaders, and innovators.
Healthcare operations
Medication Access Leadership
Experience across specialty pharmacy, prior authorization, reimbursement, and patient access.
Connect with Zegacy
What brought you here?
Choose the conversation that fits. Every message goes directly to Brittany and the Zegacy team.
Prefer to reach out directly? brittany@zegacyconsulting.com (667) 688-1552